Privacy policy

This website doesn't have accounts. We use Vercel Analytics, which counts page views and button clicks in aggregate without cookies. With your permission only, we also use Google Analytics 4 (to see how the site is used) and Google Ads and the Meta Pixel (to measure our ads and show you our ads on other sites). These set cookies and send Google and Meta information about your visit, such as the pages you view. Nothing loads until you choose, and this website's tags never send them your quiz answers or anything you type into a form.

If you arrive from an ad or a campaign link, we keep the campaign details from the link (such as utm tags and click ids) with your booking or enquiry in HighLevel, so we know which campaigns bring visitors. This happens whether or not you allow advertising, and stays with us.

The treatment finder runs in your browser: your answers aren't sent to us or stored. If you choose to email yourself your match, we collect your email address, your first name if you give it, your mobile number if you give it, the names of the treatments you were matched with, and whether you asked for offers.

The map on our visit pages only loads from Google if you choose to show it. Google's own privacy policy applies once it does.

Online bookings happen on this website and are stored in HighLevel (LeadConnector), our customer relationship system, with your name, contact details and appointment. If you allowed advertising, we tell Google and Meta that a booking happened (the treatment's price and a reference number, matched using your email and phone in a scrambled form) so we can measure our ads. HighLevel sends this through Meta's Conversions API and Google Ads conversion uploads.

If you email, call or message us, we use what you share only to answer you and manage your appointments.

Health information you give us before a treatment is used only to decide whether the treatment is safe for you, and is kept confidential.

We use it to send you your match and how to book your free consultation. We only send occasional offers and news if you ticked the box asking for them, and every email has an unsubscribe link.

Your details are stored in our customer relationship system, HighLevel (LeadConnector), which handles our contacts and emails on our behalf. Its own privacy policy also applies.

Under California law, letting Google and Meta use visit data for advertising counts as 'sharing'. We only do it if you allow Advertising, and you can change your mind at any time with 'Your privacy choices' at the bottom of every page. We honour Global Privacy Control: if your browser sends it, advertising stays off. We don't sell your personal information.

Your choice is remembered in your browser for 12 months. You can allow or refuse Analytics and Advertising separately. Withdrawing stops the tags from loading and removes the cookies we can reach.

If you opt in to texts, we store your mobile number, your consent, the wording you agreed to and when. Reply STOP to any message to stop. See our SMS terms.

You can ask to see, correct or delete the personal information we hold about you, subject to any records we're required to keep. Email yaraabd@allelementslounge.com and we'll respond. To stop marketing emails, use the unsubscribe link in any email.

If we change this policy, we'll update the date at the top of this page.